Frequently Asked Questions

Artooka makes it simple to send gifts to your loved ones in Iran. You browse our curated selection, choose a gift, add a personal message, and pay securely online. Our trusted local partners in Iran then prepare your gift and deliver it directly to your recipient. Everything is sourced, prepared, and delivered within Iran — you take care of the thought, and we take care of the rest.

Yes. Artooka is operated by a business registered in Canada, giving you the confidence that you're buying from a legitimate, accountable company. We're committed to a secure, transparent, and reliable experience for every customer.

No. You're purchasing a gift, not sending money. When you order through Artooka, you're buying a product — like flowers or sweets — that our local partners prepare and deliver to your recipient in Iran. Artooka is the seller, and your payment is for the gift you purchase, just like any online store. It's a simple, transparent purchase from a Canadian-registered business.

You're buying directly from Artooka. We're the seller for every order, responsible for your purchase from checkout through to delivery. To prepare and deliver your gift inside Iran, we work with trusted local partners who fulfill your order on our behalf — but your purchase is always with Artooka, a Canadian-registered business.

All gifts are sourced, prepared, and delivered entirely within Iran by our local partners — nothing is shipped from Canada or across international borders. This means your gift arrives fresh and on time, whether it's flowers, sweets, or another item. You simply place and pay for your order online, and our local partners handle preparation and delivery directly to your recipient in Iran.

All prices on Artooka are shown in Canadian dollars (CAD) for simple, transparent checkout. The price you see is the price you pay — no currency conversion surprises.

No hidden fees. The price shown at checkout is the total you pay, including any applicable delivery.

You can pay quickly and securely through our checkout using Visa, Mastercard, American Express, Visa/Mastercard debit cards, Google Pay, or Apple Pay. Your card details are never stored by Artooka — payments are processed through trusted, established international payment gateways, and no financial information is saved on our systems. This means there is no risk of your card information being leaked from Artooka.

There are no shipping costs. The price you see on each product is the total you pay — delivery is included, with no extra charges added at checkout. What you see is what you pay.

No — the recipient pays nothing. You cover the full cost when you place your order, and your gift is delivered to your recipient completely free of any charge on their end. All they have to do is enjoy their gift.

Enter your discount code at checkout in the 'Promo Code' field. The discount will be automatically applied to eligible items.

You need to place your order a minimum of 3 days before the delivery day. We don't offer same-day delivery at this time, but we're actively working to shorten our delivery times — with the goal of offering next-day delivery in the future. Because every gift is prepared locally in Iran, it arrives fresh. For time-sensitive occasions, we recommend placing your order at least a few days in advance to be safe.

Yes. During checkout you can choose a preferred delivery date, so your gift arrives right on time for birthdays, anniversaries, Nowruz, or any special occasion. We recommend ordering a little ahead for important dates to ensure availability.

We currently deliver to Tehran, Mashhad, Isfahan, Shiraz, and Karaj. Coverage continues to expand as we grow our network of local partners. If you're unsure whether we deliver to your recipient's city, please contact our support team before ordering.

All the cities and towns we currently deliver to are listed in the location selector on our site — just check whether your recipient's location appears there when placing your order. If you can't find the town or city you're looking for, or you're not sure, please contact our support team and we'll be happy to help.

To guarantee successful delivery, we need the recipient's complete address and phone number. Please make sure this information is accurate and complete when placing your order, as our local partners rely on it to deliver your gift. We're unable to guarantee delivery if the recipient's details are incomplete or incorrect, so it's worth double-checking before you check out.

If the recipient isn't available at the time of delivery, our local partner will attempt to reach them to arrange a suitable time. If delivery can't be completed, our support team will contact you to find the best solution. We want every gift to arrive successfully.

Absolutely. During checkout you can add a personal message or card to be included with your gift, so you can share your words alongside it — even from far away.

We'd love to help. If you have a specific gift in mind that you don't see on our site, contact our support team — where possible, our local partners may be able to arrange it for you.

You can track your order by logging into your account or using the tracking link provided in your order confirmation email.

Yes. We'll keep you updated on your order status, and you'll be notified once your gift has been delivered.

Because your gift is prepared locally and made to order, we handle changes as cancellations rather than physical returns. You can cancel your order free of charge within 6 hours of placing it by contacting our customer support team. After 6 hours, if your order has not yet shipped, you may be eligible for a 50% refund. Once an order has shipped, it can no longer be cancelled or refunded. To request a cancellation, reach out to our support team as soon as possible with your order number.

If your order arrives damaged, please take photos of the damage and contact our customer support team immediately. We'll arrange a replacement or refund.

You can add any specific delivery instructions in the special instructions field at checkout — this helps our local partners get everything right the first time. And if something doesn't go as planned, just contact our support team and let us know. We're always happy to help make it right.