Shipping & Delivery Policy

At Artooka, we are committed to ensuring a smooth and reliable flower delivery experience. The following policy outlines how shipping and delivery are handled when placing orders on our platform.

1. Delivery Zones

Currently, Artooka delivers exclusively to select cities within Iran. Customers may only select delivery locations from the cities available during checkout. We do not deliver to locations outside the defined delivery areas.

2. Delivery Fulfillment

Orders placed with Artooka are prepared and delivered on Artooka's behalf by independent local businesses in Iran that Artooka engages for this purpose ("Fulfilment Partners"). Delivery is carried out either:

• Directly by the Fulfilment Partner, or
• By a courier arranged by the Fulfilment Partner

If anything goes wrong with a delivery, contact Artooka rather than the Fulfilment Partner, and we will resolve it with them on your behalf (see section 8).

3. Delivery Timing

We aim to ensure timely delivery of your order. However, the following terms apply:

• Scheduled Delivery: Customers can select a preferred delivery date during checkout.
• Time Windows: Customers can choose a preferred time of day from the delivery windows available for their order.
• Order Lead Time: Orders must be placed at least 2 days in advance. We are working to reduce this to 1-day fulfillment in the near future.
• Same-Day Delivery: Not currently available.

All delivery dates and times are estimates, and delivery may occur either before or after the estimated date. If a delivery is late, missing, or damaged, see section 8.

4. Delivery on Weekends and Holidays

Delivery on weekends and national holidays in Iran may be limited. Vendors may coordinate alternate delivery dates where necessary to accommodate closures or local restrictions.

5. Recipient Availability & Delivery Conditions

Due to the perishable nature of flowers, vendors will contact the recipient in advance to confirm their availability and coordinate delivery.

If no one is available at the delivery location:

• The bouquet may be left at the door if it is deemed safe and appropriate, or
• Returned to the vendor for cancellation, depending on the situation

Redelivery is not available. Customers are encouraged to confirm recipient availability to ensure successful delivery.

6. Delivery Notifications

Artooka sends you, the customer, an email when:

• Your order has been confirmed
• Your order has been delivered

To arrange delivery, the Fulfilment Partner may contact the recipient, for example to confirm that they are available (see section 5).

When you make a purchase and ask us to deliver it to another person, you are telling us that you have the consent of that person to provide us, the Fulfilment Partner, and the courier with the contact information of that person for these purposes and to be contacted about them. You may not ask us to deliver to any person who has not consented, or who would consider this contact, or a gift from you, to be unwelcome.

Real-time tracking is not available at this time.

7. Delivery Outside Iran

We plan to expand delivery coverage to other countries in the future. At this time, however, all delivery services are limited to approved cities in Iran.

8. Delivery Issues & Disputes

In the event of a delivery issue (e.g. delay, undelivered item, damaged flowers), Artooka will review the situation on a case-by-case basis in coordination with the Fulfilment Partner, and/or other involved parties such as the courier.

Please contact our customer support team as soon as possible with:

• Your order number
• A description of the issue
• Relevant photos (if applicable)